At Formiq Botanicals, every order is prepared with precision and care to ensure it reaches you in perfect condition. We are committed to delivering a seamless and reliable shipping experience.
1. Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Once your order is dispatched, you will receive a confirmation message with tracking details.
- Orders placed during promotional periods may require slightly extended processing times.
2. Shipping Timeline
Estimated delivery timelines:
- Standard Delivery: 3–7 business days (within India)
- Delivery timelines may vary depending on your location and courier partner operations.
Please note that delivery times are estimates and may occasionally be affected by unforeseen circumstances such as weather conditions, logistics delays, or regional restrictions.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- We may offer complimentary shipping on select orders or during promotional campaigns.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
You can use the tracking link provided to monitor the status of your shipment in real time.
5. Delivery Address Accuracy
Customers are responsible for providing accurate and complete shipping details at checkout.
Formiq Botanicals is not responsible for:
- Delays caused by incorrect address information
- Failed deliveries due to incomplete contact details
If you notice an error in your shipping information, please contact us immediately before dispatch.
6. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur. If your order has not arrived within the estimated timeframe:
- Please contact us within 7 days of the expected delivery date
- Our support team will coordinate with the courier partner to resolve the issue promptly
7. Damaged Packages
If you receive a package that appears visibly damaged:
- Record an unboxing video
- Take clear photos of the outer packaging and product
- Contact us within 48 hours of delivery
We will review the issue and provide appropriate assistance as per our Return & Refund Policy.
8. Contact Information
For any shipping-related queries:
Formiq Botanicals
90193 84258