At Formiq Botanicals, every product is crafted with precision, care, and uncompromising quality standards. Due to the personal nature of skincare and cosmetic products, we maintain a clear and transparent return policy to ensure safety, hygiene, and fairness.
Please review the policy below before making a purchase.
1. Returns Eligibility
For hygiene and safety reasons, we accept returns only under the following conditions:
- The product received is damaged or defective
- You received an incorrect product
- The product packaging is tampered with upon delivery
To be eligible for a return:
- The request must be made within 48 hours of delivery
- The product must be unused and in its original packaging
- Proof of purchase (order number) is required
- Unboxing video or clear images of the issue must be provided
2. Non-Returnable Items
For safety and quality assurance reasons, the following items cannot be returned:
- Opened or used products
- Products damaged due to misuse
- Items purchased during special promotions or clearance sales
- Gift cards or complimentary items
3. Return Process
To initiate a return, please contact us at:
support@formiqbotanicals.com
90193 84258
Please include:
- Your order number
- Clear photos/videos of the product
- Description of the issue
Our support team will review your request within 2–3 business days and provide further instructions.
4. Refund Policy
Once the returned product is received and inspected:
- If approved, the refund will be processed to the original payment method
- Refunds are typically credited within 5–7 business days, depending on your bank or payment provider
- Shipping charges (if applicable) are non-refundable unless the error was on our part
If the return is rejected due to non-compliance with our policy, the product may be shipped back to you.
5. Damaged During Transit
If your order arrives visibly damaged:
- Do not accept the parcel if possible
- Contact us immediately with photo/video evidence
We will arrange for a replacement or refund after verification.
6. Order Cancellation
Orders can be cancelled only before dispatch.
Once shipped, cancellations are not permitted.
To request cancellation, contact us immediately after placing your order.
7. Exchanges
We do not offer direct exchanges. If eligible, a refund will be processed, and you may place a new order separately.
8. Contact Us
For any return or refund inquiries:
Formiq Botanicals
90193 84258